NSFAS help center

Supporting you every step of the way!

Frequently Asked Questions

Response: The account holder must check for SMS’S on the phone number he used when registering for NSFAS.

If still no SMS is received, WhatsApp eZaga on 078 968 7354 or Call 086 999 0927.

If the account was approved the call center will need to change the cell number and give the account holder their account number on the phone.

Response: You can register via the online Portal on a computer/Laptop which has a webcam.

Response: South African ID document.

Register Online it is a simple process. If you encounter problems, WhatsApp eZaga they’ll kindly assist you.

When registering your NSFAS Account, please follow the steps below: ✅
Step 1: Follow the link Register Now
Step 2: Enter your address and security question & Answer
Step 3: Take a clear picture of your latest ID document (Front image of ID)
Step 4: Take a picture of you holding your latest ID document under your chin
Step 5: Await approval SMS from eZaga

 

In order for minors to register  we require the following

1, Parents’ ID to be uploaded

2, Parents selfie holding their ID document under their chin

3, uploaded picture of an unabridged birth certificate

4, Proof of address not older than 3 months

5, signed consent form and upload.

1. Dial *120*1109#

2. Insert your temporary password 12345 which you received via SMS.

3. Create your own username and password.

You will then be logged into your account via our USSD.

Need help?

Call: 086 999 0927

WhatsApp US: 078 968 7354

support@ezaga.co.za

www.ezaga.co.za

Step 1: Dial *120*1109#

Step 2: Enter your account password

Step 3: Option 8 (Card)

Step 4: Option 3 (Reset Pin)

Step 5: Enter current PIN from SMS

Step 6: Now reset your own ATM PIN

Call eZaga on: 086 999 0927

Step 1 Dail our USSD code *120*1109#

Step 2 Insert your password.

Step 3 Select option 2 which is ”Withdraw zaga”

Step 4 Enter the amount you would like to send.

Step 5 Click on ”Process” and enter the OTP which you will receive vis SMS.

Please await 1hour to receive your Nedbank ewallet voucher number.

(If you have not received your voucher after 1 hour, Kindly dial *120*001#, Select ”Skip”, Then select option 4 which is ” Get cash voucher”)

Withdraw your money at any Nedbank ATM or Pick n Pay, Shoprite, Checkers, Boxer, OTT Merchant and Usave stores.

Kindly take note of the Nedbank iMali (ewallet) time schedule:
Monday to Friday – 8am to 6pm
Saturday – 8am to 12pm
Sundays – iMali are unavailable on Sundays
Public Holidays – iMali are unavailable on Public Holidays

Download the eZaga App
Play store https://cutt.ly/yN2R1Eq
App Sore https://cutt.ly/2N2EADn

Need help?
Call: 086 999 0927
WhatsApp US: 078 968 7354
support@ezaga.co.za
Visit: www.ezaga.co.za

*Step 1:*  Dial *120*1109#

*Step 2:*  Option 3- Deposit Zaga

*Step 3:* Deposit at any FNB, ABSA or NEDBANK ATM. Use your *bank account number* as a reference to deposit into your account.

*Need help?*

Call: 086 999 0927

WhatsApp US: 078 968 7354

Response: Yes, the NSFAS Mastercard is a bank account, and you can receive an EFT from any bank in South Africa.

Response: EFTs can be processed using both the eZAGA online portal and the Mobile APP.

Step 1:  Login to the eZaga App

Step 2:  On the home screen tap on “Pay Recipient”

Step 3: Under “Select beneficiary” tap on the magnifying icon

Step 4: Tap on “Send to New Beneficiary” icon on the right

Step 5: Add the beneficiary details and tap on “Add” to save

Step 6: Under “Select beneficiary” tap on the magnifying icon choose your beneficiary and amount

View video tutorial below

Download the eZaga App

Play store https://cutt.ly/yN2R1Eq

App Sore https://cutt.ly/2N2EADn

Need help?

Call: 086 999 0927

WhatsApp US: 078 968 7354

support@ezaga.co.za

Step 1: Login to the eZaga App

Step 2: On the home screen tap on “Top Up Zaga” 

Step 3: Tap on ”Zaga Bank Details” icon to view the bank account details.

Step 4: Deposit at any FNB, ABSA or NEDBANK ATM. Use your *bank account number* as a reference to deposit into your account.

 

Use any of the following banking details for a direct payment into your eZaga account.

View eZaga’s bank account details below.

Bank Name: FNB

Account Name: Ezaga

Account Number: 630 0252 0517

Branch Code: 260950

___

Bank Name: ABSA

Account Name: Ezaga

Account Number: 40 9579 3325

Branch Code: 632005

____

Bank Name: NEDBANK

Account Name: Ezaga

Account Number: 11 8570 1176

Branch Code: 19330500

View the full video tutorials on YouTube link below:

https://cutt.ly/2M4cOZU

Download the eZaga App

Play store https://cutt.ly/yN2R1Eq

App Sore https://cutt.ly/2N2EADn

Need help?

Call: 086 999 0927

WhatsApp US: 078 968 7354

support@ezaga.co.za

www.ezaga.co.za

STEP 1: Log into the eZaga App
STEP 2: Tap on “Withdraw Zaga”
STEP 3: Tap on “Nedbank ATM”
STEP 4: Enter the amount you would like to withdraw and process.
STEP 5: Voucher code will be received within an hour.

If you have not received your voucher code within an hour, Kindly dial * 120 *001# and select “get voucher”. You will then receive your voucher code via sms.

Withdraw your money at any Nedbank ATM or Pick n Pay, Shoprite, Checkers, Boxer, OTT Merchant and Usave stores.

Kindly take note of the Nedbank iMali (ewallet) time schedule:
Monday to Friday – 8am to 6pm
Saturday – 8am to 12pm
Sundays – iMali are unavailable on Sundays
Public Holidays – iMali are unavailable on Public Holidays

View the full video on YouTube link below:

Download the eZaga App
Play store https://cutt.ly/yN2R1Eq
App Sore https://cutt.ly/2N2EADn

Need help?
Call: 086 999 0927
WhatsApp US: 078 968 7354
support@ezaga.co.za
Visit: www.ezaga.co.za

Response: There is no limit, however you will need to adjust your limits on your banking app.

EFTS Take 1-2 days to reflect in your beneficiary account.

Cut off times are:

Mon - Friday: 14:00 PM

Sat: 10:00 AM

Sun Payments will be paid on Monday file.

 

***Kindly note payments to a different bank can take up to 2 WORKING DAYS before the funds reflects into the bank which you are doing a transfer to***

Step 1: Enter your account number OR cell number with the temporary password “12345” then tap on “Login”

Step 2: An OTP will be sent to your cell number

Step 3: Enter the OTP received

Step 4: Set your new username and password of your choice

View the full video on YouTube link below:

Download the eZaga App

Play store https://cutt.ly/yN2R1Eq

App Store https://cutt.ly/2N2EADn

Need help?

Call: 086 999 0927

WhatsApp US: 078 968 7354

support@ezaga.co.za

www.ezaga.co.za

Step 1:  Login to the eZaga App

Step 2:  On the home screen tap on “Pay Recipient” 

Step 3: Under “Select beneficiary” tap on the magnifying icon

Step 4: Tap on “Send to New Beneficiary” icon on the right

Step 5: Add the beneficiary details and tap on “Add” to save

Step 6: Under “Select beneficiary” tap on the magnifying icon choose your beneficiary and amount

View video tutorial below

Download the eZaga App

Play store https://cutt.ly/yN2R1Eq

App Store https://cutt.ly/2N2EADn

Need help?

Call: 086 999 0927

WhatsApp US: 078 968 7354

support@ezaga.co.za

Step 1: Login to the eZaga App

Step 2: On the home screen tap on “Top Up Zaga” 

Step 3: Tap on ”Zaga Bank Details” icon to view the bank account details.

Step 4: Deposit at any FNB, ABSA or NEDBANK ATM. Use your *bank account number* as a reference to deposit into your account.

 

Use any of the following banking details for a direct payment into your eZaga account.

View eZaga’s bank account details below.

Bank Name: FNB

Account Name: Ezaga

Account Number: 630 0252 0517

Branch Code: 260950

___

Bank Name: ABSA

Account Name: Ezaga

Account Number: 40 9579 3325

Branch Code: 632005

____

Bank Name: NEDBANK

Account Name: Ezaga

Account Number: 11 8570 1176

Branch Code: 19330500

View the full video tutorials on YouTube link below:

https://cutt.ly/2M4cOZU

Download the eZaga App

Play store https://cutt.ly/yN2R1Eq

App Sore https://cutt.ly/2N2EADn

Need help?

Call: 086 999 0927

WhatsApp US: 078 968 7354

support@ezaga.co.za

How to make an EFT on the eZaga App:

 

Step 1:  Login to the eZaga App

Step 2:  On the home screen tap on “Pay Recipient” 

Step 3:  Enter beneficiary bank details and amount to transfer

Step 4: Tap on “Proceed and Send OTP ”

Step 5:  Enter OTP Tap on “Confirm”

 

Download the eZaga App

Play store https://cutt.ly/yN2R1Eq

App Sore https://cutt.ly/2N2EADn

Need help?

Call: 086 999 0927

WhatsApp US: 073 264 7807

support@ezaga.co.za

How to reset your Password on the eZaga App

Step 1:  Open the eZaga App Tap on “Forgot Password”

Step 2:  Enter your “Username” then Tap on Reset Password

Step 3: Enter your “Security Answer entered on registration” then tap on Reset Password

Step 4:  A temporary Password is sent to your mobile number via SMS

Step 5:  Enter the new Password to login to your account

Add video YouTube

Download the eZaga App

Play store https://cutt.ly/yN2R1Eq

App Store https://cutt.ly/2N2EADn

Need help?

Call: 086 999 0927

WhatsApp US: 078 968 7354

support@ezaga.co.za

Visit: www.ezaga.co.za

How to share my eZaga Account details from the eZaga App

Step 1:  Login to the eZaga App

Step 2:  Tap on the “three horizontal lines” on the top left hand corner

Step 3: Tap on “Account Information” & Share your Account information

Step 4: Tap on “Confirmation Letter” Send your account confirmation letter by email then tap on “Confirm”

Download the eZaga App

Play store https://cutt.ly/yN2R1Eq

App Store https://cutt.ly/2N2EADn

Need help?

Call: 086 999 0927

WhatsApp US: 073 264 7807

support@ezaga.co.za

Visit: www.ezaga.co.za

Reset Card Pin Via App

STEP 1: Log in App

STEP 2: Click on 3 lines on top left-hand corner

STEP 3: Select cards

STEP 4: Reset Pin

STEP 5: Enter pin received via SMS

STEP 1: Log into the eZaga App
STEP 2: Tap on “Withdraw Zaga”
STEP 3: Tap on “Nedbank ATM”
STEP 4: Enter the amount you would like to withdraw and process.
STEP 5: Voucher code will be received within an hour.

If you have not received your voucher code within an hour, Kindly dial * 120 *001# and select “get voucher”. You will then receive your voucher code via sms.

Withdraw your money at any Nedbank ATM or Pick n Pay, Shoprite, Checkers, Boxer, OTT Merchant and Usave stores.

Kindly take note of the Nedbank iMali (ewallet) time schedule:
Monday to Friday – 8am to 6pm
Saturday – 8am to 12pm
Sundays – iMali are unavailable on Sundays
Public Holidays – iMali are unavailable on Public Holidays

View the full video on YouTube link below:

Download the eZaga App
Play store https://cutt.ly/yN2R1Eq
App Store https://cutt.ly/2N2EADn

Need help?
Call: 086 999 0927
WhatsApp US: 078 968 7354
support@ezaga.co.za
Visit: www.ezaga.co.za

Response: NSFAS anticipates that monthly payments will be processed by the 25th of each month. Beneficiaries will be notified via mobile phone when funds are deposited into their accounts.

How Do I activate my Master Card?

Response 1: Account Holder must login on the app, click on cards and select ACTIVATE. Enter the card pin received on SMS. Mastercard will then be activated and ready to use

___________________________

CARD ACTIVATION VIA APP

STEP 1: Log in App

STEP 2: Click on 3 lines on top left-hand corner

STEP 3: Select cards

STEP 4: Activate

STEP 5: Enter pin received via SMS

_____________________

How to activate your NSFAS Mastercard via USSD *120*1109#
STEP 1: Dial: *120*1109#
STEP 2: Enter your account password
STEP 3: Option 8
STEP 4: Option 1
STEP 5: Enter card pin received on SMS

Response: Most ATMs in South Africa accept your NSFAS Mastercard.

What should I do if my card is lost or stolen?

Response: Contact the eZaga Call center immediately on 086 999 0927 or send us a Whatsapp on 073 264 7807 or Log into your App and block your card.

Via the App

Step 1: Tap on the 3 horizontal lines on the top left hand corner

Step 2: Tap on “Card”

Step 3: At the bottom tap on “Block Card”

Step 4: Enter your PIN

Step 5: Tap on “Block”

 

Need help?

Call: 086 999 0927

WhatsApp US: 078 968 7354

support@ezaga.co.za

How to videos